Account setup

This guide walks through the account setup journey from sign-up (KYC), business verification (KYB), activation, and account information maintenance.

Always follow the live Dashboard and email from PayMongo if they differ from this article for your region or product.

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How to use this guide

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Account setup flow

flowchart LR
  A[User account creation] --> B[KYC]
  B --> C[KYB]
  C --> D[Activated]

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Sign-up (KYC)

Sign-up (KYC) establishes the Account Owner identity and opens baseline access once validation passes.

High-level process:

1. Open the PayMongo sign-up flow (web or app, depending on availability).
2. Register with an email or mobile number used for login and security notices.
3. Verify your contact details via email or SMS when prompted.
4. Complete identity verification by submitting a government-issued ID and participating in a liveness check.

KYC list of requirements

The exact requirements can vary by account profile and risk controls, but commonly include:

• Contact verification (email/SMS)
• Liveness check
• Government ID submission
• Face match verification

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Verify your business (KYB)

Business verification (KYB) validates your business profile and supporting documents to unlock broader capabilities.

PayMongo uses KYB to approve business-level access beyond initial sign-up. KYB also supports requests for additional capabilities like payment method onboarding and expanded account permissions.

Basic vs detailed business verification

• Basic business verification (early flow): a shorter profile collected near sign-up to initialize your business account.
• Detailed business verification (capability requests): deeper KYB package with expanded profile and documentary evidence when requesting additional capabilities.

KYB list of requirements

We request the following common information:

• Legal/trade name and business description
• Industry, business size, operating history, estimated monthly volume
• Business address and customer-facing contact channels
• TIN and tax gross remittances classification
• Sworn declaration acknowledgement when applicable

Entity-based documentary requirements:

Individual

Individuals do not submit the same full corporate pack as registered entities. You may need to submit additional proofs based on your account profile.

Sole proprietor

1. BIR Certificate of Registration
2. DTI Registration Certificate

Partnership

1. BIR Certificate of Registration
2. SEC Certificate of Partnership
3. Articles of Partnership
4. Notarized Partnership Resolution

Corporation

1. BIR Certificate of Registration
2. SEC Certificate of Incorporation
3. Notarized By Laws
4. Articles of Incorporation
5. Latest GIS (General Information Sheet)
6. Notarized Secretary's Certificate

One Person Corporation (OPC)

1. BIR Certificate of Registration
2. SEC Certificate of Incorporation
3. Articles of Incorporation
4. Form of Appointment of Officers
5. Notarized Secretary's Certificate

See Verification requirements for the complete reference. It covers:

• KYC IDs
• All entity types
• EDD (Enhanced Due Diligence)
• Payout and settlement rules
• Website checks
• Authorized representative requirements
• Foreign document authentication

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Activation outcome

Once you complete required sign-up and verification checks, your activation status reflects whether your account can use baseline live functionality.

Typical outcomes:

• Activated - account can use baseline live features for approved scope
• Under review - we're reviewing your application
• Pending clarification - additional details are required before completion
• Declined - application did not pass review

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Update account information (via Settings)

Use Settings to keep account records up to date.

This is primarily for data maintenance and compliance accuracy, not for bypassing required onboarding review.

Common update actions:

• Update your profile
• Update your business information
• Update your tax configuration

If an onboarding request is currently under review, follow Dashboard and email instructions for clarification and resubmission when prompted.

Personal Information

Edit your personal contact details on the Profile page at dashboard.paymongo.com/profile.

Editable fields:

How to update:

1. Go to dashboard.paymongo.com/profile

2. In the Personal Information section, find the field(s) you want to update:
   • For Name and contact (first name, last name, mobile number): Click the Edit button
   • For Email address: Click the Edit button
3. Fill in the field(s) you want to change
4. Click Save

5. A Verify your identity dialog appears
6. Enter the 6-digit OTP (One-Time Password) sent to your registered email address
7. Click Verify to confirm the changes

Note: You must verify your OTP for any personal information updates. If you don't receive the code, click "Resend" or select "Receive OTP through SMS instead."

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Bank Information

Edit your bank account details on the Business Information page at dashboard.paymongo.com/business-information. This is the account where PayMongo sends your settlement payouts.

Editable fields:

How to update:

1. Go to dashboard.paymongo.com/business-information
2. Scroll to the Bank Information section
3. Click the Edit button to enter edit mode

4. Bank name — Select your bank from the dropdown list of supported banks
5. Account name — Enter the account holder's name
6. Account number — Enter your bank account number
7. Click Save to apply changes

8. A Verify your identity dialog appears
9. Enter the 6-digit OTP (One-Time Password) sent to your registered email address
10. Click Verify to confirm the changes

Note: You must verify your OTP for all bank information updates. If you don't receive the code, click "Resend" or select "Receive OTP through SMS instead."

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Set up account capabilities

After account setup is complete, the next step is capability setup (for example payment methods and other account features), each with its own onboarding and approval requirements.

See Account capabilities for the full capability-specific setup flows.