Account deactivation

Note: Account deactivation and closure are not self-serve actions. You cannot close your account directly from the dashboard.

If you need to deactivate or close your PayMongo account, contact the PayMongo Onboarding team at [email protected]. Include:

• Your account email address
• A brief reason for the closure (optional)
• Whether you want to export transaction records or data

PayMongo reviews your request and guides you through the closure process. Closing your account does not remove historical transaction data — request that separately for compliance or archival purposes.