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Notable Updates to our Ticket Updates
For our out of chat session updates, an email with the subject template - Re: [Ticket ID] Ticket Title Update- will be sent containing updates on your ticket. These updates can be seen on the "Activity" timeline of the corresponding ticket

How and Where Do I Track My Tickets?

Use this page to guide you in locating and tracking the activity of all your tickets via the "My Tickets" page. The page contains all tickets recorded for the said PayMongo account.

My Tickets Page Breakdown

Component	Functionality
Search Bar	To filter ticket table given the title of a ticket or a corresponding ticket ID
Status	To filter the ticket table given a ticket's status (Open/Closed)
Ticket Table	To display all tickets arranged by latest to oldest

How to Search for a Ticket

Steps:

Proceed to My Tickets
Input the corresponding ticket details on the search bar (Ticket ID/(Full/Partial) Ticket Title).
Click on the corresponding ticket displayed on the ticket table.

How to Track Ticket Activity

Steps:

Click on the corresponding ticket displayed on the ticket table.
Scroll to the Activity timeline.
Click on the corresponding contact block.
View the contact transcript.